Log In | Register
Skip to main content
Topic: Intermittent Refrigerator Gas Start Failure (Read 7 times) previous topic - next topic
0 Members and 1 Guest are viewing this topic.
Intermittent Refrigerator Gas Start Failure
Yahoo Message Number: 23507
A Dometic Model RM3662 refrigerator in a 2001 LD RK fails to start whenever the valve at the propane tank is turned on. The gas on the range is first used, per a repair facility suggestion, but the refrigerator still fails to start.

Once the refrigerator is started "manually" (by lighting the burner with a match at the exterior immediately after restarting the appliance from the interior via start switch), the refrigerator generally operates flawlessly.

Suggestions?

Thanks,

Ronald
Re: Intermittent Refrigerator Gas Start Failure
Reply #1 –
Yahoo Message Number: 23508
Quote
A Dometic Model RM3662 refrigerator in a 2001 LD RK fails to start whenever the valve at the propane tank is turned on.
Ronald, I am having the same problem, but did not think to light manually.  Instead I hooked up to AC, precooled, disconnected from AC, and while in the AUTO mode it kicked over to gas.
I also followed procedure in the manual and verified that propane was at the burner.
Will try again this week and hope it will fire up.  If not I'll have to get it serviced on the road.  Our service outlet is backed up three weeks.

Malcolm 2002 MB
2002 Mid Bath
Intermittent Refrigerator Gas St
Reply #3 –
Yahoo Message Number: 23514
Malcolm,
 Not sure "service" will help. An igniter replacement was recommended by my local shop, but I declined, given that the igniter works fine once I manually start or have the unit run on AC. I  theorize there is too much propane pressure at the refrigerator valve and that needs adjustment or replacement.

I would contact Dometic if I knew their email address.

Good luck, and keep me posted, Malcolm.

Ronald
[Life With A Lazy Daze RV] Re: Intermittent Refrigerator Gas Start
Reply #4 –
Yahoo Message Number: 23518
-

Quote
I would contact Dometic if I knew their email address.
A national email address for Dometic customer support is:



Phone 1-800-544-4881
 I do not know if you are likely to get the individual help you need at the above contacts.

A web URL for finding a service center is: http://www.edometic.com/

General website is: http://www.dometic.com/

We had our cooling unit replaced at the Dometic service center in Ontario CA.  The person who did the work was very helpful and had over 25 years experience.

Another time we had a fridge problem related to gas pressure adjustment.

Is your unit under warranty?

Ken, Patty & little Stephanie in San Diego
[Life With A Lazy Daze RV] Re: Fridge Start Failure Dometic email
Reply #5 –
Yahoo Message Number: 23519
Quote

A national email address for Dometic customer support is:

customersupport@d...
OOPS!  Forgot to spell it out

Customersupport at dometicusa dot com

Quote
Phone 1-800-544-4881

I do not know if you are likely to get the individual help you need at
Re: [Life With A Lazy Daze RV] Re: Intermittent Refrigerator Gas St
Reply #6 –
Yahoo Message Number: 23520
Ken,
 The unit is under warranty, but we live in the Midwest so I will have to find their service center in the area.

Thanks for the help.

Ronald
Re: [Life With A Lazy Daze RV] Re: Fridge Start Failure Dometic ema
Reply #7 –
Yahoo Message Number: 23522
Ken,

The email address doesn't work, so i will try the 800 number.

Ronald
Re: [Life With A Lazy Daze RV] Re: Intermittent Refrigerator Gas St
Reply #8 –
Yahoo Message Number: 23561
Ken,
 Dometic can be reached at .

They replied the same day on analyzing the refrigerator problem.

Ronald
Re: Corrected Dometic email and Phone
Reply #9 –
Yahoo Message Number: 23564
Thank you for the correction.
Sorry that I copied it down incorrectly in the prior messages.

Quote
  A national email address for Dometic customer support is:
customersupportcenter at dometicusa dot com

Thank you for reporting that you got a prompt and helpful answer to your email question to dometic.

Quote
  Phone 1-800-544-4881

A web URL for finding a service center is: http://www.edometic.com/
The above website did not work correctly for me with an old netscape browser, but did work correctly with a newer Internet Explorer browser.