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Topic: Good Experience with a Service Center in Kannapolis, NC (Hilbish Ford) (Read 101 times) previous topic - next topic
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Good Experience with a Service Center in Kannapolis, NC (Hilbish Ford)
Did we used to have a section for reports like this?  If so I can't find it on the new site.  Feel free to move if needed.

Quick version:  I had a good experience getting service away from home at Hilbish Ford in Kannapolis, NC  just off I-85 north of Charlotte.  They are very much an old style Ford dealership with the space and equipment to handle larger vehicles. 

Longer version:  Finding a place to work on your rig while traveling can be a problem.  It can be worse on a weekend, and even worse on a holiday weekend.  I wasn't feeling very happy around 7pm on the Friday before Labor Day weekend when the right front brake smelled hot from slight dragging. 

Everything (calipers, pads, hoses) had been replaced 2 years ago, so I had a good idea that something was just a bit sticky.  Still, I needed someone to check it out. 

I pulled into Hilbish Ford at 7:30am on Saturday morning and knew it was a place that could help.  All of their service bays had tall doors and there were bigger vehicles like ambulances and lineman's trucks in the lot. 

I explained the problem to the service advisor and he had the RV on a lift 15min later.  The tech took everything apart, checked it over, and lubed the slide pins.  By 9am I was back on the road with no problems found.  No charge, despite my insistence they should at least charge me for an hour of shop time.

These guys saved me a ton of hassle on a holiday weekend.  Their shop is just off I-85 and easily had the capacity to deal with larger vehicles.  They went out of their way to help me on a Saturday morning.  My experience is limited, but I'd recommend them to anyone traveling in the area.

Rich
'03 MB in NC



2003 MB
Re: Good Experience with a Service Center in Kannapolis, NC (Hilbish Ford)
Reply #1 –
That's impressive, Rich.  Most Ford dealers in the Charlotte area don't want to see you because they can't sell you a vehicle and their service department is there just to get you to visit the dealership.  I've given up on them and go to Fleet Truck Service near I-77 and Tyvola Rd.  They know what they're doing, but sometimes take days to get to your rig.
Re: Good Experience with a Service Center in Kannapolis, NC (Hilbish Ford)
Reply #2 –
Rich, thx for sharing.  They sound like the excellent providers I discovered at Merle Kelly Ford in Chanute, KS.  My Labor Day experience in Rawllins, WY, was a blessing, since it was a holiday & like Sgt. Schultz on Hogan's Heros "I know nothing"...except they did charge me $75 to read/clear the codes (O2 sensor & random misfire), send me on a 20 minute drive to see if the idiot light came back on & tell me it was likely the difference in altitude from MO.

I'm thankful to have a site like this to share those good experiences & what makes us a great country.  Happy travels.

Lynne
Lynne
LDy Lulubelle, Green '05 31' TB
Lilly, the 4-Legged Alarm
 
Re: Good Experience with a Service Center in Kannapolis, NC (Hilbish Ford)
Reply #3 –
While out this trip we had the fridge fail. I went to C&S RV Service Center in Oxnard. They did me a good job, in on short notice, accurate diagnosis, fixed as promised at a fair price.
Paul
'92 Mid Bath