Ford cruise control fires January 29, 2005, 10:21:17 am Yahoo Message Number: 50084Anyone get a recall notice for cruise control problems on Ford SUV and truck chassis? There is lots of stuff in the news but I saw nothing about E-450s.
Re: Ford cruise control fires Reply #1 – January 29, 2005, 11:23:55 am Yahoo Message Number: 50091CUSTOMER SATISFACTION PROGRAM 04B24 Certain 2004 Model Year F-250/350/450/550 Super Duty, Econoline, and Excursion Vehicles Equipped with a 5R110 TorqShift Transmission - Transmission Reverse Planet ReplacementFrank M. Ligon Director Service Engineering Operations Ford Customer Service Division Ford Motor Company P.O. Box 1904 Dearborn, Michigan 48121 December 2004TO: All U.S. Ford and Lincoln Mercury DealersSUBJECT: Customer Satisfaction Program 04B24: Certain 2004 Model Year F-250/350/450/550 Super Duty, Econoline, and Excursion Vehicles Equipped with a 5R110 TorqShift Transmission Transmission Reverse Planet ReplacementPROGRAM TERMS This program will be in effect until September 30, 2005 regardless of mileage. Coverage is automatically transferred to subsequent owners.AFFECTED VEHICLES Certain 2004 Model Year F-250/350/450/550 Super Duty, Econoline, and Excursion vehicles equipped with a 5R110 TorqShift transmission built from March 8, 2004 through June 24, 2004. Affected vehicles are identified in OASIS. In addition, for a list of vehicles assigned to your dealership, visit https://web.fsavinlists.dealerconnection.com This information will be available on December 24, 2004.REASON FOR THIS PROGRAMSome 2004 MY Excursion, Super Duty and Econoline vehicles equipped with a 5R110 TorqShift transmission may have low/reverse gear set pinion shaft(s) that may walk out, causing metallic particle contamination. If this condition were to occur, it may lead to harsh/slipping shifts and/or harsh/delayed forward/reverse engagements. If these symptoms are ignored, this could eventually lead to a transmission failure.SERVICE ACTION At no charge to the vehicle owner, dealers are to replace the reverse planet assembly on all of the affected vehicles. Note: If vehicles are repaired in a timely manner, secondary transmission damage can be avoided.REPAIR OF IN-STOCK VEHICLES Dealers should service in-stock vehicles first because these vehicles will not have secondary damage, and will not require additional repairs beyond the reverse planet replacement.OWNER NOTIFICATION MAILING SCHEDULETo ensure the needed supply of parts are available for dealers , owners of affected vehicles will not be notified by mail until the beginning of January, 2005. Please note that dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. In addition, dealers should repair in-stock units before sale to minimize future customer inconvenience.ATTACHMENTS* Attachment I: Administrative Information * Attachment II: Labor Allowances and Parts Ordering Information * Attachment III: Technical InformationCustomer Notification LetterQUESTIONS?Special Service Support Center (Dealer Only) Questions:...........................1-800-325-5621* Prior Approval * Warranty Claims Questions * General Field Service Actions, Questions, or CommentsCopyright © 2004 FORD MOTOR COMPANY Published By: Recall/Service Programs Department Ford Customer Service Division
Re: Ford cruise control fires Reply #2 – January 29, 2005, 01:05:25 pm Yahoo Message Number: 50097Sounds nasty, indeed.Do you know if this applies to all 2004 E-450's?
Re: Ford cruise control fires Reply #3 – January 29, 2005, 02:45:17 pm Yahoo Message Number: 50107Quote from: Jerry"CUSTOMER SATISFACTION PROGRAM 04B24"Certain 2004 Model Year F-250/350/450/550 Super Duty, Econoline, and Excursion Vehicles Equipped with a 5R110 TorqShift Transmission..."GentlemenAre we talking about the same thing here? I would think a fire in the "Cruise Control" would not equate to a problem in the "Transmission."Steve S. Lazy Bones
Topic: Ford cruise control fires (Read 3 times)
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Topic: Ford cruise control fires (Read 3 times)
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