Lazy Daze Owners' Group

Verizon Jetpack (MiFi) randomly disconnects

November 15, 2015, 09:20:30 am

Yahoo Message Number: 156979

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My Verizon 4015 Jetpack randomly disconnects from the internet several times a day. It's been doing this for two months, regardless of our location (WA to CA to TN), or whether it's plugged into it's AC adapter or running on it's internal battery. It is using an external antenna on the top of the motorhome (an SOB). I've owned it for about 3 years, during which it worked properly, never disconnecting.

I've followed the troubleshooting guides to reboot/reset, and remove/reinsert the SIM, and talked to Verizon support ("no system problems or reports of other people having problems -try rebooting/resetting"). Support suggested taking it to a Verizon store to be checked, but the store I chose said they only do phones, not hot spots.
 Is anyone else having this problem? Any suggestions for correcting it?

Eric Greenwell

Re: Verizon Jetpack (MiFi) randomly disconnects

Reply #2 – November 15, 2015, 12:19:34 pm

Yahoo Message Number: 156982

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"Performance and features have improved quite a bit in the past three years, and a newer model would probably serve you better. Just my two cents' worth. :-)"

Andy is exactly right about the newer Jetpacks. My old Jetpack had the same symptoms before a power spike during a lightning storm ended it's misery. The new Jetpack I got from Verizon works much better and the battery life is at least twice as long. Now I'm kind of glad the old one got fried.

bobmoore14

Re: Verizon Jetpack (MiFi) randomly disconnects

Reply #4 – November 16, 2015, 06:03:34 pm

Yahoo Message Number: 157010

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Hey Eric,
 You'll find a wealth of information on this site: http://www.rvmobileinternet.com/ to help you with recommended products and plans. Their Mobile Internet Handbook is well worth the purchase price.
 Here they are on Facebook as well: https://www.facebook.com/groups/rvinternet

fu