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Topic: Kudos for Vince at the Mothership (Read 7 times) previous topic - next topic
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Kudos for Vince at the Mothership
Yahoo Message Number: 111179
We visited the factory last week for a quick check up, to buy some parts and because it should be on every LD owners bucket list .  We live in New York.
 While I did have some repairs to discuss with Vince I did not think I would get an appointment soon. (currently May)
 I've mentioned in a previous post some damage to my black tank which I believe occurred when the PO had a tire blow out. It bent both the tank and the flat piece of metal that holds the tank up. What I was not aware of is the mud flap was also ripped away and there was nothing protecting the tank from future damage. The rear quarter panel behind the tire could be shaken it was so loose.
 Vince told me that this was a critical repair and found the time to get me in the next day. Of course once I was in the door I was able to get a few other things fixed.
 I know I am preaching to the choir but I just want to go on record praising Vince and LD for the great customer service they extended to me. I know he save me from serious damage later on.