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Trying to get help from a dealership
I live in the north coastal San Diego area. I'm having a heck of a time with Kearny Mesa Ford for my 2021 lazy daze.

I've been waiting over a year for a modem replacement and they just don't seem to to be able to get the part. I call and they don't call me back. Horrible customer service.

Not every Ford dealership can handle motorhomes.

Does anyone have any ideas? I'm just worn out trying to get service from them.
2021 Mid Bath
Re: Trying to get help from a dealership
Reply #1 –
What is a "modem replacement" on a Ford chassis? I never heard of such a part on a passenger vehicle...

Steve K
Steve K

2003 Mid-bath
Re: Trying to get help from a dealership
Reply #2 –
Try the phone number for ford motor home service issues. 

If you have a service concern, call the Motorhome. Customer Assistance Center (1-800-444-3311)



https://www.fordservicecontent.com/Ford_Content/vdirsnet/OwnerManual/Home/Content?variantid=4700&languageCode=en&countryCode=USA&Uid=G1728525&ProcUid=G1751258&userMarket=usa&div=f&vFilteringEnabled=False&buildtype=web

2003 MB
Re: Trying to get help from a dealership
Reply #3 –
I’ve had similarly poor responses from the Ford dealers within 100 or so miles of Santa Barbara.  Recently, I decided to change my differential gear oil and replace my brake fluid myself when the Ford dealers in Santa Barbara, Buellton, Arroyo Grande and Oxnard said that they either no longer service motorhomes or to call back in a few months because they are overwhelmed with service requests. 

I have had good luck with the Rush Truck Center in Whittier, if you’re willing to drive.  And I believe that there is an earlier thread naming dealers in Los Angeles metropolitan area that do good work.

Warren
Warren
2019 MB “Dream Catcher”
Jeep Wrangler JL
Re: Trying to get help from a dealership
Reply #5 –
I had good results calling 1800 number Richard shared. Rep even called few dealers to get an appointment.

Other option which is kind of last resort is google review. I wrote a pretty bad review when I was not getting an appointment last year for recall. I ended up getting a call from them and since then no issue from this dealer. Of course I deleted bad review after work was done and continue to goto same service center. Now I am preferred customer and get 10% discount :-)
Re: Trying to get help from a dealership
Reply #6 –
A bit of a drive but I just called our local Bakersfield dealer and confirmed they still service motorhomes. They have two locations but the downtown location is the one that does the service:

Directions to Jim Burke Ford in Bakersfield, CA | Hours
Greg & Victoria
2017 Mid-Bath  “Nocona” towing a manual 2015 Forester
Previously a 1985 TK
SKP #61264
Re: Trying to get help from a dealership
Reply #7 –
"What is a 'modem replacement' on a Ford chassis?"

Most recent vehicles have a built-in cellular/Wi-Fi modem (similar to a MiFi or Jetpack) that allows the vehicle to communicate with the internet--with you, via a smartphone app; and with the manufacturer. In the past six years, I've owned a couple of Subarus and three Ford trucks (serially, not all at once), and all have had this feature.
Andy Baird
2021 Ford Ranger towing 2019 Airstream 19CB
Previously: 1985 LD Twin/King "Gertie"; 2003 LD Midbath "Skylark"
Re: Trying to get help from a dealership
Reply #8 –
Ford recalled the Modem among other things in our C-Max a few years ago, prepandemic.  We made an appointment in Tacoma where we bought the car at Titus/Will Ford weeks out.  They had the recall information but when we arrived for the appointment they did not have the part and had not ordered it from Ford.  At that time they then ordered it and we could come back when it came in.  That was a few years ago and we have not been informed that the part has arrived.  Later when we were in Bend Oregon we stopped into a Ford dealership without an appointment we asked about the Modem and other items in our recall, they said that they would order them.  No word from them yet either.  We are also looking for a competent Ford dealership no.  We would like to buy a Ford Transit Trail Van but keep getting the run around from the Ford dealerships in this area we have contacted, we may have to cast a wider net most likely nation wide one.

       Karen~Liam
         98 ~ MB
           NinA 
1998 ~ MB  WanderDaze
previously a 1984 Winnebago itaska- The Road Warrior, before that several VW Buses and before that a 1965 Chrysler Convertible Newport or our 1969 Chrysler La Barron with an ice box and a couple sleeping bags
Re: Trying to get help from a dealership
Reply #9 –
Try the Mossy ford pacific beach dealership. I’ve had good service from them.
2008 MB
 
Re: Trying to get help from a dealership
Reply #10 –
Just a small suggestion - we use a Ford Truck dealership.  <smile> I assume driving to Portland Or is a bit too far for service on your RV.   The 450 is a medium-duty Ford truck.   The truck dealerships should be able to work on your LD.


Rush Truck Centers | San Diego, CA Ford Commercial Vehicles

glen
personal fine art photo stuff
TF Mack | Flickr
It's all good .......
2014 Twin King
Re: Trying to get help from a dealership
Reply #11 –
Quote from: colddog  - 
Just a small suggestion - we use a Ford Truck dealership.  <smile> I assume driving to Portland Or is a bit too far for service on your RV.   The 450 is a medium-duty Ford truck.   The truck dealerships should be able to work on your LD.


Rush Truck Centers | San Diego, CA Ford Commercial Vehicles

glen
Thanks but I've called all around and Kearny Mesa Ford is the only Ford dealership in San Diego county that handles this.
2021 Mid Bath